Skip to main content

Privacy Policy

Established Date: 2014/1/1

Final Revision: 2023/7/11

Acyan Corporation

Akinobu Niwa Representative Director and President

The Company handles personal information as part of its provision of after-sales service and support services of mobile telephone handsets, and as such, the Company recognizes that safeguarding personal information is an important duty it has to customers. The Company has established a personal information protection management system, under which the Company acquires, uses and manages personal information in a responsible manner and appropriate manner.

  1. During the course of its handling of personal information, the Company will comply with laws and regulations concerning the handling of personal information as well as guidelines and other rules set forth by the national government. In addition, the Company has established a personal information protection management system compliant with JIS Q 15001 requirements for personal information protection management systems, and strives to protect personal information.
  2. The Company will acquire, use, provide and outsource personal information according to appropriate methods within the necessary scope for implementing its business operations. When the Company acquires personal information directly, the Company will specify the purpose of use and notify the person. When the Company acquires personal information indirectly, the Company will do so only after verifying that the party acquiring this information directly did so in an appropriate manner.
  3. The Company will not handle personal information beyond the scope necessary for fulfilling the specified purpose of use (hereafter "other use"). The Company will also take measures to ensure this.
  4. The Company will not provide personal information to third parties, except when the person has given his/her consent and in situations pursuant to laws and regulations.
  5. The Company will implement individual, physical and technical preventive measures in order to protect personal information from unauthorized access, or ruin, damage or loss, or destruction or modification, etc. If a problem does arise, the Company will take corrective action immediately.
  6. The Company will establish an office to address complaints and consultations concerning the handling of personal information and address both in a appropriate manner.
  7. Taking into account changes in technology and social climate, etc., the Company will regularly review its personal information protection management system and make continual improvements to its efforts for the protection of personal information.

Contact for Personal Information Protection Policy inquiries  Acyan Co., Ltd. PMS Complaints and Consultation Office  Email Address:

Handling of Personal Information

Effective Date: January 1, 2014

Last Revised: August 12, 2020

Acyan Corporation

Personal Information Protection Manager

Information Security Office

  1. Disclosure of the Purpose of Personal Information the company holds
  • (1) Personal Information outsourced by Customers (Related to Business)
    • We will use personal information for based on the contracts with our clients. The usage of purposes of personal information are the following:
      • To provide after-sales service and other support services for mobile phone, other electronic devices, and peripheral devices.
      • Charging fees for after-sales service and support.
      • Verifying the identity of the individual when accepting applications for after-sales service and support.
      • Providing information on products and services.
      • Giving Notice after changing the conditions of providing after-sales service and support, and related matters.
      • Using for the improving and developing of new services after-sales service and support.
      • For investigate to preventing fraudulent contracts, unauthorized usage, and non-payment, as well as responding to non-payment incidents.
      • Buying and selling used mobile phone, used electronic devices, and peripherals, as well as providing services related to above.
  • (2) In-house Information (Personal Information of Our Employees)
    • We use in-house information within our company to carry out our business. The usage of purposes of personal information are the following:
      • To achieve the purpose of using personal information, we may joint use or provide in-house information with our affiliated companies, subsidiaries, partners, and third parties. We will inform details to the individual when we need to share that information through the specified procedure.
        • For the employment selection.
        • For the management of employment, personnel, and welfare of our employees.
        • For crime prevention.
  • 2. Disclosure and Correction of Personal Information
  • The personal information held by our company for disclosure and the usage of purposes are following:
    • Information of employees and retirees: for employment management, personnel management, welfare, etc.
    • Information of job applicants: for interviews with candidates, selection of applicants, and contacting them.
    • Information of contact persons at business partners: for contacting and relating to the performance of contracts.
  • If there is a request for disclosure, correction, etc. (correction, addition, deletion, discontinuance of utilization, or discontinuance of provisioning to third parties) regarding the personal information held by our company, we will promptly respond after confirming that it is a request from the individual.
    • Please follow the prescribed procedure and make a request using our designated form.For specific procedures, please contact the inquiry desk regarding personal information (see 3. Contact for Personal Information below). We will respond promptly to your request, but there may be cases where disclosure, correction, etc. are not made due to the following reasons. In such cases, we will notify you with the reason.
      1. Cases that it may are likely to harm the life, body, property, or other rights or interests of the person or a third party.
      2. When there is a risk of significantly hindering the proper implementation of our business.
      3. When there are special procedures prescribed by other laws and regulations.
  • [Regarding Fees Related to Requests]
    • For requests for disclosure of personal information and notification of the purpose of use from individuals, including cases where requests cannot be accepted due to the above reasons, please note that our company requires a designated fee (1,000 yen). However, no fee will be charged for requests for correction, addition, deletion, cessation of use, or cessation of provision to third parties of personal information.
  • [Regarding Retention Period of Personal Information]
    • The retention period of personal information held by our company is within the range necessary for achieving the purpose of use of personal information, and the period is determined by our company based on laws and regulations and contracts with clients. After the retention period expires, we will appropriately delete the personal information using suitable methods.
  • 3. Contact for Personal Information Inquiries
    • For inquiries regarding personal information held by our company or requests for disclosure, correction, etc., please contact the following office:
  • 4. Name of Accredited Personal Information Protection Organization to Which Our Company Belongs and the Contact Point for Filing Complaints Name of Accredited Personal Information Protection Organization:
    • JIPDEC
      • Contact Point for Complaints Resolution: Personal Information Protection Complaints Consultation Office Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan Phone Numbers: 03-5860-7565 / 0120-700-779
  • 5. Recording of Phone Calls
    • We may record phone calls due to accurately understand inquiries and applications from customers.
  • 6. Operation of This Website
    • This website is operated with the purpose of providing information about our company.When customers use this website, there may be pages where we ask for their personal information for inquiries, etc. However, it is entirely optional for customers to provide their personal information. This site may use cookies for the purpose of making customers' next visits to use more comfortable and for analyzing trends on the site to provide better information. Cookies do not invade customers' privacy or have any negative impact on their computers. The use of this site is the responsibility of the customer. We generally do not take responsibility for any damages caused using this site, or the use of various information obtained from this site or other websites linked to this site. In addition, our company may allow third-party websites to display advertisements related to our company. In this case, on those sites, advertisements may be displayed based on the web browsing behavior of users using cookies or similar technologies (referred to as targeted advertising). When using targeted advertising, we will state the purpose of use on this website and provide guidance on how to stop its use for users who do not wish to see targeted advertisements. Please follow the instructions to stop the display. Please note that general advertisements that do not use specific technologies such as cookies may still be displayed even after the procedure to stop targeted advertisements is completed.
  • 7. About CBPR
    • Our U.S. parent company (Asurion US) has obtained CBPR certification from the certification body (TRUSTe) in the United States, including Japanese group companies. Asurion US and group companies, including our company, handle personal information in accordance with the APEC CBPR (Cross Border Privacy Rules) system. This system constitutes a framework for organizations to transfer personal information within APEC member countries. You can check the details of the APEC framework at the link provided. Link:

Privacy mark

JUSE Registered Firm. ISO/IEC27001 JUSE-IR-317. iSMS-AC. iSMS. ISR005.